Contact us

Help and FAQs

If you’ve got a question, please visit our Frequently Asked Questions, where we answer our most common queries.

If this doesn’t answer your question, please contact the appropriate service to ensure your query, feedback or complaint is dealt with by the right team quickly.

Banking hub counter service:

For queries, feedback or complaints relating to the service provided through the main counter within our banking hubs, please contact the Post Office.

Community banker and bank services:

If you have any queries, feedback or wish to make a complaint about the service provided by community bankers, or your bank’s services, please contact your bank directly.

Cash and banking services in your community:

Request a review from LINK of your community’s access to cash or for further queries visit LINK’s help centre.
If you have a query about the outcome of the review by LINK, please contact them directly via their website.

Media enquiries:

For all media queries, please contact: cashaccessuk@cicero-group.com

If you still need help or would like to make a complaint, please contact Cash Access UK. You can:

email us at support@cashaccess.co.uk
call us on 020 4583 1200
write to us at 27 Old Gloucester Street, London, WC1N 3AX
use the form below

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If it’s relevant to your enquiry, we may need to share your message and contact details with the appropriate service provider. This will help us address your enquiry or allow them to respond to you directly. For more details on how your data is shared, please see our privacy notice.