Contact us

Help and FAQs

If you’ve got a question, please visit our Frequently Asked Questions, where we answer our most common queries. 

If this doesn’t answer your question, please contact the appropriate service to ensure your query, feedback or complaint is dealt with by the right team quickly.


Community banker and bank services:

If you have any queries, feedback or wish to make a complaint about the service provided by community bankers, transactions completed through the main counter or your bank’s services, please contact your bank directly.

Cash and banking services in your community:

Media enquiries:

For all media queries, please contact: cashaccessuk@cicero-group.com 
If you still need help or would like to make a complaint, please contact Cash Access UK. You can: 
  • email us at support@cashaccess.co.uk 
  • call us on 020 4583 1200
  • write to us at 27 Old Gloucester Street, London, WC1N 3AX
  • use the form below

If it’s relevant to your enquiry, we may need to share your message and contact details with the appropriate service provider. This will help us address your enquiry or allow them to respond to you directly. For more details on how your data is shared, please see our privacy notice.

Tell us what you think
If you feel the service you have received from us, or through one of our shared services, could be better we’d really like to know.
Make a complaint
Please use the links on this page to submit your complaint to the right organisation so it can be dealt with by the right team quickly.