Access to cash: where it matters

We provide access to cash and basic banking services across the UK. It's our aim to support communities at the point of need.

After three bank closures in almost as many years, the announcement of a Banking Hub in Carnoustie was warmly welcomed by the local community. The third hub to open in Scotland, the facility opened its doors in 2023. It has proved a huge hit with visitors to the vibrant high-street and is a lifeline for people with limited mobility who – otherwise – would have to travel 13 miles to Arbroath to access face-to-face banking services. 

One couple have been using the Banking Hub for several months now and have both commented on how convenient the Hub is and how overjoyed they are to be able to come in and talk to someone right in the heart of our community. They both suffer from MS, so struggle to travel. The hub is a lifeline for them. Every Thursday, without fail, they come in and talk to the TSB Community Banker. They even requested a call from a TSB manager to tell them personally what a great help the Hub has been to them.