Barclays community banker: Supporting Brixham
Anyone can use the Post Office counter service in our Banking Hubs whenever they are open. But, sometimes, you might want to talk face-to-face with someone from your bank. Community Bankers are available on a rotating basis, so there are staff from different banks available on different days.
You don't need to book an appointment to see a community banker. You can just drop in on the day they're in your local hub.
They can answer questions about your account and help with many other things too, as the Barclay's community banker from our Brixham hub describes.
"I’ve been working from the Brixham Banking Hub since last June. I would say that our customers love Barclays being here. With our system capability we have been able to help customers with their day-to-day banking. I have been able to show customers how to use our app to open bank accounts, make payments, set up and amend standing orders, Direct Debits and much more.
"Our local community does have many customers who don’t use technology and who want to see their bank in person. They regularly tell me that they are so pleased to have the Hub rather than having to take a bus over to Paignton. I have held fraud and scam awareness days, which have been well received.
"Customers do appreciate the reassurance of seeing someone face to face if they received a strange call or message.
"I have helped customers with online banking too. I have provided some afternoon appointments to coach customers to use our mobile banking app with confidence. And I recently helped a visually impaired customer who was trying to send a payment through his online banking access. He was struggling to make the payment at home and so he had an appointment with me and brought in his laptop. I was able to explain
the process and help show him how to navigate our systems. He was determined to be able to use our digital options and after our meeting he has been able to transfer funds and send international payments through online banking by himself."